Approximately 2.7 million customers would have been affected starting from October 2024, when Microsoft suggested that they need to switch to a more expensive subscription after the introduction of the Copilot AI. Individual and family subscriptions have been increased by 45% and 29% respectively, and authorities claim that Microsoft has hidden information that the old option, without Copilot, was available at a lower price. Microsoft is reviewing the allegations and may be required to pay compensation to affected users.
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