Microsoft has failed to resolve the global outage affecting Outlook and Copilot

The major outage affecting Microsoft 365 services continued on Friday, after the company announced that the measures taken to resolve the problems were not working as expected. The disruption is having a worldwide impact on services such as Outlook, the email platform widely used by companies, and Copilot, Microsoft’s artificial intelligence assistant.

The problems began on Thursday evening, and the company is trying to identify alternative solutions to restore the services. In the early hours of Friday, Microsoft said that the interventions carried out up to that point had not produced the desired results.

The outage is affecting access to and the operation of certain Microsoft 365 components, used by organizations and users around the world for communication and work activities. The company has not yet provided a firm timeline for a full return to normal and continues its technical checks to resolve the incident.