Expedia and Lastminute.com have agreed to reimburse consumers for canceled flights within 14 days and clarify their rights.
Cristina Petrache
Economy
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Following discussions with the European Commission, Expedia and Lastminute.com have signed commitments to improve consumer protection. They will refund tickets within 14 days in case of flight cancellations and provide clear information about consumer rights. Contact details will also be more accessible and package benefits will be clearly explained. Lastminute.com will implement these measures by 2025 and the European Consumer Network will monitor compliance.
Sources
Comisia Europeană: Mai multe agenții de voiaj online se angajează să ramburseze în termen de 14 de zile zborurile anulate
Comisia Europeană transmite că unele agenţii de voiaj online se angajează să ramburseze în termen de 14 zile banii pentru zborurile anulate
Anunţ oficial despre despăgubirile pentru zborurile anulate. În cât timp se vor da banii înapoi - Economica.net
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