NOVEMBER 2026: Informat.ro – INSCOP Research Barometer, 15th Edition - Chapter VI: The 112 Emergency Service

NOVEMBER 2026: Informat.ro – INSCOP Research BAROMETER 15th Edition - Chapter VI: Emergency Service 112

Over 80% of Romanians trust the 112 emergency service, according to the Informat.ro – INSCOP Research BAROMETER, 15th edition, conducted between October 26 and November 2, 2026.

The Informat.ro – INSCOP Research BAROMETER is a monthly opinion poll conducted by INSCOP Research at the request of the Informat.ro news platform, in partnership with the Strategic Thinking Group think tank.

The Informat.ro – INSCOP Research BAROMETER aims to bring topics of public interest to the forefront in order to stimulate national conversations about diverse subjects and public policies that are essential for Romania’s present and future, starting from Romanians’ opinions in partnership with prestigious think tanks and academic institutions. It is an endeavor through which we aim to contribute to strengthening democracy by using scientific and credible tools that bring citizens’ voices to the forefront of public debate.

Methodology: The survey was conducted by INSCOP Research, at the request of the Informat.ro news platform, in partnership with the Strategic Thinking Group think tank. The data were collected between October 26 and November 2, 2026. Research method: the data were collected using the sequential mixed-mode method (CATI - CAWI), with a simple, random sample of 1197 people, including 1081 CATI respondents and 116 CATI to CAWI. The sample is representative of the significant socio-demographic categories (sex, age, occupation) of Romania’s non-institutionalized population aged 18 and over. The maximum allowable margin of error is ± 2.8%, at a 95% confidence level.

Remus Ștefureac, director of INSCOP Research: ”In a social climate marked by distrust in numerous state institutions, the very high level of trust in the 112 service shows that Romanians appreciate public services operated by the state when they perceive them as useful, accessible, and capable of responding to concrete needs. The fact that the majority of Romanians have used the 112 service at least once shows how present it is in everyday life and suggests that the high level of trust is not based solely on the public image of the 112 service, but may also be supported by citizens’ direct experience. The research findings confirm public statistical data showing that, over the past 20 years, the 112 emergency service has been called more than 300 million times”.

The graphical presentation of the data is available here.

Trust in the 112 Emergency Service

81.2% of respondents say they have a great deal or quite a lot of trust in the 112 Service, the single emergency number (38.2% a great deal and 43.1% quite a lot), while 16.6% say they have quite little or very little trust (12.1% quite little and 4.5% very little). 2.2% do not know or do not answer.

Use of the single 112 number

58.3% of respondents say they have called 112 to report an emergency, 40.9% say they have never called this number, while 0.8% do not know or do not answer.