The court in Rome has admitted the action of the consumer protection organization Movimento Consumatori against Netflix Italia, establishing that unilateral price increases are abusive. The judges considered that the provisions allowing price changes between 2017 and 2024 are incorrect, without a justified reason. This ruling could allow subscribers with a premium plan to request refunds of approximately 500 euros, while those with a standard plan could claim nearly 250 euros. The involved lawyers emphasize the impact of the decision on millions of consumers. Netflix is required to reduce current prices and compensate customers. Alessandro Mostaccio, president of Movimento Consumatori, warned that if Netflix does not comply with the decision, he will initiate a class action. This ruling aligns with a broader European trend, where consumer organizations challenge similar clauses in other countries. Netflix has announced that it will appeal, claiming that its pricing practices have been transparent and compliant with local regulations.
Sources
O instanță din Roma decide că majorările de preț ale Netflix sunt ilegale, deschizând calea pentru rambursări de până la 500 de euro
Netflix, obligată în Italia să dea bani înapoi: scumpirile, declarate ilegale. Până la 500 de euro pentru abonați
Netflix, obligat să dea înapoi până la 500 de euro unor clienți. Compania este acuzată că a făcut scumpiri ilegale
Netflix, obligat să dea înapoi până la 500 de euro unor clienți. Scumpirile au fost declarate ilegale
Majorarea prețurilor abonamentelor la Netflix s-a făcut ilegal, a decis un tribunal din Italia. Clienții și-ar putea primi banii înapoi. „Sumele pot ajunge și la 500 de euro”
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