The court in Rome decides: Netflix must refund up to 500 euros to some customers for abusive price increases

The court in Rome has admitted the action of the consumer protection organization Movimento Consumatori against Netflix Italia, establishing that unilateral price increases are abusive. The judges considered that the provisions allowing price changes between 2017 and 2024 are incorrect, without a justified reason. This ruling could allow subscribers with a premium plan to request refunds of approximately 500 euros, while those with a standard plan could claim nearly 250 euros. The involved lawyers emphasize the impact of the decision on millions of consumers. Netflix is required to reduce current prices and compensate customers. Alessandro Mostaccio, president of Movimento Consumatori, warned that if Netflix does not comply with the decision, he will initiate a class action. This ruling aligns with a broader European trend, where consumer organizations challenge similar clauses in other countries. Netflix has announced that it will appeal, claiming that its pricing practices have been transparent and compliant with local regulations.