LG is accused of having its smart TVs collect data about users and their homes

Security researchers claim that certain LG smart TVs collect more data than users might expect, including information about Wi-Fi networks and devices in the home. The investigation was conducted by Gamers Nexus, Level1Techs and independent researchers, who analyzed data traffic and the software of several models.

Tests reportedly indicated that the TVs can identify IP addresses, locations, nearby Wi-Fi networks and devices connected to the same network, such as phones, routers, computers or smart appliances. The researchers also claim that some models can process audio after voice recognition is activated, including in standby mode. They say they found audio transcripts and data stored locally that could be transmitted after the TV reconnects to the internet.

LG rejects the allegations and says audio data is processed only when the user presses the voice button or activates the “Hi LG” command. The company claims that detection takes place locally and that data is deleted if a wake word is not recognized.

The investigation also targets ACR technology, which is used to identify watched content and personalize advertisements. LG says the data is anonymized and complies with privacy legislation. Researchers are continuing to examine possible vulnerabilities, while the full scope of the issue remains unclear.

Users are advised to install security updates, review their privacy settings and disable ACR, personalized ads or voice recognition if they do not need these features. Connecting the TV to a separate network can limit risks to other devices in the home.