A new Harvard study shows how over 37% of virtual assistants try to prevent users from leaving
Adrian Rusu
IT&C knowledge
Foto: pixabay.com
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The research identified six distinct tactics used by virtual assistants, such as Replika or Character.AI, to prolong interaction, ranging from questions about why the user leaves so quickly to a direct refusal to let the user go. Despite the increase in short-term engagement, the study highlights the ethical and emotional risks of these practices.
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