Romania has only two alternative dispute resolution entities, compared to other European countries. DSAL from ANPC provides support to consumers in various fields.

The Alternative Dispute Resolution Directorate (ADRD) within ANPC is essential for consumer protection, having extensive competencies in areas such as transportation and banking disputes. Compared to other European countries, Romania has only two alternative resolution entities, highlighting the importance of ADRD. The structural changes of this directorate require notification of the competent authorities and compliance with European standards, and its functioning is crucial for Romania's accession to the OECD. Recently, ADRD intervened to assist a refugee consumer, thus demonstrating its role in supporting the vulnerable.